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RETURN/REFUND POLICY
Last updated August 07, 2021
Thank you for your purchase. We hope you are happy with your purchase. Please see below for more information on our return policy.
Flowerchild collective does not refund or exchange for change of mind purchases.
The following items cannot be returned:
Return of Cloth pads and related items is not possible due to our strict hygiene policy. This is to ensure that all customers can enjoy uncompromised quality of our products, in line with Flowerchild collective's quality and safety standards. (excluding manufacturing defects)
Cloth pads have a 6 week warranty from date of purchase, this warranty does not include natural wear from use, staining ,improper care, accident or other causes that are not defects in manufacturing.
For all defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
For any return, all shipping charges will be incurred by the customer.
 
Sale items are FINAL SALE and cannot be returned.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
customerservice@flowerchildcollective.com.au

DELIVERY

We endeavour to post out all orders within 3 days of receiving them (unless specified in the description). If this cannot be achieved for any reason, we will contact you and advise when your order will be posted. 

It is the customer's responsibility to ensure their address details and product order is correct upon checkout.

In order to receive your purchases safe and sound, make sure to provide your full and correct address and contact details.

All orders have a tracking number.

Please be aware of your order's delivery date. 
If you allow safedrop through your post service the safety of parcels left unattended at a premises cannot be insured by Flowerchild collective. 
Please note, we have no control if the parcel will left at the address if no one is present to accept, or it could be returned to the Post Office or Local Depot.

Should a delivery be "Returned to Sender" due to an incorrect delivery address provided by the customer or failure to collect the delivery from the designated local post office or courier outlet due to nondelivery card being left at the delivery address, the order will incur a return to sender fee and freight charges for the original dispatch are non-refundable.

We do not offer in-store pickups on any online orders